Working with Ursula
I’m located in Toronto, Ontario.
Specialties
- Branding & Marketing Strategy
- B2B Engagement
- B2C Engagement
- Brand Planning
- Brand Positioning
- CMO
- Competitive Analysis
- Data Analytics
- Digital Marketing
- Market Positioning
- Market Research
- Marketing Audit
- Marketing Automation
- Marketing Communications
- Marketing Strategy
- Marketing Strategy
- Media Planning
- Market Research
- Analytics Strategist
- Analytics Strategist
- Competitive Analysis
- Consumer Insights
- Engagement Facilitation
- Market Intelligence
- Market Researcher
- Persona Development
- Qualitative Research
- Quantitative Research
- Customer Experience
- Analytics Integrationser
- Buyer Journey Mapping
- CRM
- Customer Advocacy Programs
- Customer Churn Analysis
- Customer Communications
- Customer Data Analysis
- Customer Engagement
- Customer Experience Metrics and KPIs
- Customer Experience Strategist
- Customer Experience Strategy
- Customer Feedback Management
- Customer Journey Mapping
- Customer Journey Optimization
- Customer Loyalty Programs
- Customer Onboarding Experience
- Customer Persona Development
- Customer Relationship Management (CRM) Integration
- Customer Satisfaction (CSAT) Analysis
- Customer Segmentation and Targeting
- Customer Success Management
- Customer-centric Culture Development
- Digital Customer Experience
- Net Promoter Score (NPS) Analysis
- Omni-channel Experience Design
- Personalization and Customization Strategies
- Quality Reporting
- Quantity Reporting
- Self-service Customer Experience
- Social Media Customer Experience
- User Experience (UX) Research
- Voice of the Customer (VoC) Analysis
- User Experience Strategy
- Architecture Design
- Customer Journey Mapping
- Platform Audits
- Usability Analysis
- UX Research
- Digital Agency Experience
- Digital Strategy and Execution
- Competitor Analysis
- Conversion Tracking
- Customer Segmentation Strategy
- Data Analytics Strategy
- Digital Marketing Strategist
- Digital Marketing Strategy
- Google AdWords
- Google Analytics
- Inbound Marketing
- Landing Page Strategies
- Marketing Automation Strategy
- Multi Channel Marketing Strategy
- Optimization Specialist
- Website Strategist
- CRMs, Sales, Marketing Tools & Softwares
- Google Analytics
- Project Management
- Client Service
- Development & Tech
- Web Accessibility (WCAG)
Client Resume
Automotive: BMW and MINI
Retail: The Home Depot, Canon Canada, Bulk Barn, Tilley Endurables
Financial Services/Fintech: Mastercard Canada, Citibank, ING Direct, Manitoba Financial Service Agency (MFSA)
Luxury: Rolex
Professional and Trade Associations: Canadian Medical Association (CMA), Ontario Society of Professional Engineers (OSPE), Engineers Canada, Engineers and Geoscientists New Brunswick (APEGNB), College of Family Physicians of Canada (CFPC), Ontario College of Family Physicians (OFPC), Acupuncture Canada, Sonography Canada, Canadian Rheumatology Association, Canadian Association of Science Centers (CASC), Canadian Finance & Leasing Association (CFLA), College of Veterinarians of Ontario (CVO), New York State Veterinary Medical Society (NYSVMS), Ontario Municipal Administrators’ Association (OMAA), Ontario Public Buyers Association (OPBA), Human Resources Professionals Association (HRPA), Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI), Toronto Regional Real Estate Board (TRREB), Forum of Canadian Ombudsman (FCO)
Lifestyle Associations: Ontario Federation of Angler and Hunters (OFAH)
Agencies: Tribal DDB Toronto, Blast Radius, Critical Mass, henderson bas, Totem Brand Stories and Armstrong Partnership Ltd